FAQ
- The item I received looks slightly different than the product page.
Due to ongoing supply chain issues, we cannot guarantee variances in color, shade, style, and construction. We reserve the right to change and improve goods without notice.
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What is your return and exchange policy?
Please review our Returns & Exchanges page for details
- How long will it take to receive my order?
Please allow 1-2 business days for order processing + transit time for US Postal Service. Most orders in the Cincinnati area arrive within 3-5 business days.
- I selected Priority Mail when I ordered, why didn't my order arrive the next day?
Per the above note, please allow 1-2 business days for processing prior to shipment. We pride ourselves in a very quick turnaround and have had a number of customers receive their orders within 1-2 days, but sometimes variables outside of our control dictate shipping time (order volume, time of day, etc). Please let us know if you are in need of your order by a specific time/date and we'll do our best to exceed your expectations!
- Can I setup a wholesale account and stock these shirts in my store?
We welcome wholesale inquiries. Please contact us to discuss.
- I love the quality of your work - can I order custom apparel from you?
Absolutely! Check out our parent company, Queen City Sportswear, for more info.
- Do you accept orders placed outside of the US?